Customer Service

Customer service is extremely important and can be offered in many ways:

Shipping and Packaging.

Customers who buy luxury expect:

• Luxury delivery. Think luxury tissue paper/ribbons/hand written note.
• A gift: Add something – candle/book?
• Next day delivery
• Free delivery?
• Free returns?
• Personal coupon for next order?

Contact

It is essential that the customers can contact us in a number of ways:

• Mail
• Telephone
• Facebook
• Instagram
• Chat?

For at least 5 days per week we need to be able to answer customers quickly.

After Sales

• Keep in touch. Personal christmas card?
• Separate mailing list for the best customers – offer them something special? Invitation to pre-sales / extra discount / free shipping / invitation to preview new collection etc ..